Refund Policy

1. General Refund Policy

OffGamers operates a strict no-refund policy for digital products once they have been successfully delivered. This includes:

• Game keys and activation codes
• OS recharge services that have been processed
• In-game currency and virtual items
• Digital software and applications
• Subscription services that have been activated

This policy is in place due to the instant and irreversible nature of digital product delivery.

2. Exceptions to No-Refund Policy

We may consider refunds in the following exceptional circumstances:

Technical Issues

• Product key is invalid or already used by another customer
• Activation code does not work despite multiple attempts
• OS recharge fails due to technical error on our end
• Product delivered is different from what was ordered

Service Failures

• Product not delivered within promised timeframe
• System error resulting in duplicate charges
• Account error leading to incorrect purchase
• Payment processed but product not delivered

Fraudulent Activity

• Unauthorized use of payment method
• Account compromise leading to unwanted purchases
• Identity theft resulting in fraudulent transactions

3. Platform-Specific Policies

Steam Products

For Steam games and products:

• No refunds once Steam key is revealed
• Regional restrictions not covered under refund policy
• Account-specific issues with Steam are not our responsibility
• Key activation problems must be reported within 48 hours

Mobile Game Recharges

For OS recharge services:

• No refunds once recharge is successfully processed
• Customer must provide correct game ID and server
• Failed recharges due to incorrect information are not refundable
• Processing time varies by game and platform

Console Products

For PlayStation, Xbox, and Nintendo products:

• Region compatibility is customer's responsibility
• Account restrictions are not grounds for refund
• Hardware compatibility issues not covered
• Console-specific redemption problems must be verified

4. Refund Request Process

How to Request a Refund

1. Contact customer support within 48 hours of purchase
2. Provide your order number and detailed description of the issue
3. Include relevant screenshots or error messages
4. Wait for our team to investigate your case
5. Provide additional information if requested

Required Information

• Order number and transaction ID
• Email address used for purchase
• Detailed description of the problem
• Screenshots of error messages (if applicable)
• Proof of payment method used

Investigation Process

• Initial response within 24 hours
• Full investigation within 3-5 business days
• Additional verification may be required
• Decision communicated via email

5. Refund Processing

Approved Refunds

If your refund is approved:

• Refund processed to original payment method
• Processing time: 5-10 business days
• Bank processing may add additional days
• Refund confirmation sent via email
• Account may be restricted from future purchases if abuse is suspected

Partial Refunds

In some cases, we may offer partial refunds:

• Store credit instead of cash refund
• Compensation for inconvenience
• Discount on future purchases
• Free products of equivalent value

6. Chargebacks and Disputes

Important: Please contact us directly before initiating a chargeback with your bank or payment provider.

• Chargebacks may result in permanent account suspension
• We will contest illegitimate chargebacks
• Direct communication often resolves issues faster
• Chargebacks may affect future purchasing abilities

7. Prevention Tips

To avoid issues that might require a refund:

• Double-check product compatibility before purchase
• Verify your gaming platform and region
• Ensure correct game ID and server for recharges
• Read product descriptions carefully
• Contact support if you have questions before buying
• Keep your account information secure

8. Contact Information

For refund requests or questions about this policy: